Privacy policy

Last updated date : 20-03-2026

Welcome to Clarelle SARL. We are a family-owned fragrance and beauty business founded in 1989 in Zgharta, Lebanon, built on passion, trust, and respect for our customers. xplains how we collect, use, share, and protect your personal information when you visit our website, place an order, or contact us.

By using our online store and services, you agree to the practices described in this policy. If you do not agree, please do not use our website or provide personal information.

1. Introduction

Clarelle is committed to protecting your privacy and handling your personal data with care and transparency. We collect only the information we need to provide our services, improve your shopping experience, and support our legal and operational obligations. We do not sell your personal data.

This Privacy Policy applies to all interactions with Clarelle, including browsing our website, placing orders, contacting our customer care team, and engaging with us on supported communication channels.

2. What Information We Collect

We collect different types of information depending on how you interact with us. This may include:

2.1 Information You Provide Directly

  • Account and contact details: When you create an account or place an order, you may provide your name, email address, phone number, and password. 

  • Order and shipping information: To process and deliver your orders, we collect your billing details, shipping address, contact phone number, and any delivery notes you choose to provide.

  • Communication data: When you contact us by email, phone, or WhatsApp, we receive the information you share, such as your name, contact details, and the content of your message. Our primary email, phone, and WhatsApp contact details are published for customer support.

  • Returntion: If you request a return or refund, we may collect additional information about your order, reasons for return, and proof of purchase, as required under our Return Policy.

2.2 Information Collect

When you browse our website, certain technical information is automatically collected to help us provide a better user experience and improve site functionality. This may include the IP Address , Browser Type & Version , Device Identifiers, Pages Viewed & Interactions  and Approximate Location .

We may store this information in log files or analytics systems to analyze traffic and improve website performance. 

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders: Including confirming your order, arranging shipment, and managing returns or refunds according to our policies.

  • To deliver your purchases: Providing your name, delivery address, and contact details to our shipping partners (such as Aramex) so they can deliver your order and provide tracking updates.

  • To provide customer support: Responding to your questions, handling compliance about products, orders, and services.

  • To improve our services: We use anonymized and aggregated data to analyze website performance, understand customer preferences, and improve our products, services, and overall shopping experience.

  • To protect our business and prevent fraud: We perform security checks to verify orders, detect and prevent fraudulent activity, and ensure the integrity of transactions, in line with applicable legal requirements.

  • To comply with legal and regulatory requirements: Keeping certain records for tax, accounting, and consumer protection laws.

4. Marketing Communications

We may wish to keep you informed about new arrivals, special offers, and exclusive services such as free engraving, gift wrapping, or VIP benefits.

To send marketing communications via email, SMS, or other messaging channels, we require your consent.

You can unsubscribe or opt out at any time:

  • For emails, simply click the “unsubscribe” link at the bottom of any marketing message.

  • For SMS or other messages, follow the instructions provided in the message or contact our customer support team.

Even if you opt out of marketing messages, we may still send you important service communications related to your orders, returns, or account security.

5. Do We Share Your Data?

We do not sell your personal information. We only share it with trusted partners when necessary to operate our business, provide services, or comply with the law.

Partners may include:

  • Shipping & Logistics: e.g., Aramex, for safe delivery and tracking

  • Payment Providers: Secure processing through authorized gateways and banks

  • Customer Support & Communication Tools: Platforms for support, email, or messaging

  • IT & Hosting Providers: Ensure smooth website operation

  • Professional Advisers & Authorities: Accountants, auditors, or regulators as legally required

All partners are required to use your data only for its intended purpose and protect it appropriately.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to provide a smooth, personalized shopping experience—such as keeping items in your cart and remembering your preferences.

Types of Cookies We Use:

  • Session Cookies: Keep you logged in and maintain your shopping session.

  • Preference Cookies: Remember your language, currency, and display preferences.

  • Analytics Cookies: Help us understand website usage and improve performance.

We may also use tools like Google Analytics and Meta (Facebook) Pixel to analyze site traffic, measure marketing effectiveness, and optimize your experience.

Managing Cookies:
 You can manage or disable cookies in your browser settings at any time, or use our cookie banner to adjust your preferences.

7. How We Protect Your Data

We protect your personal information with strict technical and organizational measures. Access is limited to staff and service providers who need it.

  • SSL Encryption: Secures checkout and sensitive pages

  • Secure Storage & Passwords: Data is stored safely with strong access controls

  • Payment Security: Payments are processed via PCI-DSS compliant gateways; full card numbers are not stored

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

  • When we make material changes, we will update the effective date at the top of the policy and, where appropriate, provide additional notice (such as a notice on our website or by email).

  • We encourage you to review this page regularly to stay informed about how we protect your information.

9. Contact Information

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise your data rights, you can contact us using the details below:

  • Email: sales@clarellesarl.com

  • Phone: +961 6 664 699

  • WhatsApp: +961 6 663 699

  • Address: Zgharta El-Abi Zgharta, Lebanon

  • Business hours: Monday - Friday, 9:00 AM - 7:00 PM (local time)